Refund policy
Shipping & Returns
At Elite Labs Australia™, we focus on delivering all research-use products in a manner that is efficient, secure, and discreet. Please review the details below before placing an order.
Shipping Information
Processing Time
Orders are usually prepared and dispatched within 1–2 business days.
Processing times may be longer during busy periods or holidays.Once your order has been sent, you will receive a shipping confirmation email with tracking details.
Delivery Method
All orders within Australia are shipped using Australia Post Express.
Delivery is typically 1–2 business days from dispatch, depending on your location.Please note that delivery timeframes are determined by the courier. While we ensure prompt dispatch, we cannot guarantee delivery times or take responsibility for delays once the parcel is in transit.
Packaging
All shipments are sent in plain, non-branded packaging with no indication of the contents. Protecting your privacy is a priority.
Shipping Rates
- Standard Express Shipping: $15 AUD
- Free Shipping: Automatically applied to orders over $150 AUD
Returns & Refunds
Returns
Due to the nature of our products and compliance considerations, we are unable to accept returns for:
- Change of mind
- Incorrect item selection
Please ensure all order details are correct before completing your purchase.
Damaged or Incorrect Orders
If you receive a damaged item or an incorrect product, please contact us within 48 hours of delivery at: support@elitelabsau.com
To help us resolve the issue quickly, include:
- Your order number
- Clear photos showing the problem
Once reviewed, we will arrange a replacement where applicable at no additional cost.
Order Changes & Cancellations
Orders cannot be modified, cancelled, or refunded once they have been dispatched.
Contact Us
For any shipping enquiries, please contact Email: support@elitelabsau.com
Phone: +1 213 778 2962
This website is operated by:
ATKINS LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States