Shipping policy
Shipping Policy
Elite Labs Australia™
Last Updated: 25/02/26
We appreciate your order with Elite Labs Australia™. The information below outlines how orders are processed, shipped, and handled.
Order Processing
Orders are generally prepared for dispatch within 24 hours on business days (Monday–Friday, excluding public holidays).
Orders submitted on weekends or public holidays will be processed on the next available business day.
Once your order has been shipped, a confirmation email including tracking information will be sent.
Estimated Delivery Times
Standard Delivery:
Most orders arrive within 1–3 business days after dispatch.
Please note that delivery timeframes are estimates only and may vary depending on:
- Your delivery location
- Courier network conditions
- Weather disruptions
- Peak shipping periods
Deliveries to regional or remote areas may take additional time.
Shipping Providers
We work with established delivery partners, including Australia Post and other authorised courier services, to ensure dependable delivery.
Tracking information will be issued once your parcel has been dispatched.
Shipping Fees
Shipping rates are calculated during checkout based on your delivery address and chosen service.
Any free shipping promotions will be clearly displayed on the website when available.
Tracking Information
After dispatch, you will receive an email with your tracking number.
If tracking details are not received within 24 hours of placing your order, please contact our support team for assistance.
Address Accuracy
Customers are responsible for ensuring that all shipping details provided at checkout are correct.
Elite Labs Australia™ is not liable for delays or failed deliveries caused by incorrect or incomplete address information.
If you identify an error in your order details, please contact us as soon as possible at:
support@elitelabsau.com
We will attempt to assist prior to dispatch where possible.
Delays & Lost Parcels
While we aim to meet estimated delivery times, delays can occur due to factors outside of our control, including:
- Courier network issues
- Weather events
- Public holidays
- High shipping demand
If your order has not arrived within a reasonable timeframe, please reach out to our team and we will assist in initiating an enquiry with the carrier.
Damaged or Incomplete Orders
If your order arrives damaged or items are missing, please notify us within 48 hours of delivery.
To assist with your request, please include:
- Your order number
- Clear images of the packaging and contents
We will review the issue and provide an appropriate resolution as quickly as possible.
Regulatory Compliance
All products are supplied in accordance with applicable Australian regulations.
Customers are responsible for ensuring that their purchase and use of products complies with all relevant local laws and requirements in their area.
Contact Us
For any shipping enquiries, please contact Email: support@elitelabsau.com
Phone: +1 213 778 2962
This website is operated by:
ATKINS LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States